Tracy is a a Business Consultant, Trainer, Certified Coach, a Chartered member of the CIPD and an Insights and NLP Practitioner originally from the West Midlands, living in Devon over 16 years. She worked in Primary Care for more than a decade as a Business Manager in General Practice, a Federation Manager for multiple practices, a Care Quality Commission (CQC) Specialist advisor since 2014 and a RCGP development adviser since 2022.
She supported a CCG (now ICB) with primary care project management including setting up a new service and managed £2.5m winter access funds as well as a practice changing their ownership status. With her expertise in regulation, she has led a large, five site primary care provider’s CQC improvement plan from an Inadequate rating with breach notices to a Good rating in a 9-month period. She has led on a non-clinical reorganisation review to support at scale working.
She worked nationally for three years supporting new Primary Care Networks (PCN) formations, delivering training, and supporting providers. Her earlier career was in the utilities sector spending 11 years at British Gas. Tracy is a chartered Fellow of the Chartered Management Institute (CMI), a Fellow with the Institute of Leadership (IoL) the Recruitment and Employment Federation (REC) and the Practice Managers Association (PMA). She is also a member of the Chartered Institute of Personnel and Development (CIPD) and the European Mentoring & Coaching Council (EMCC).
Working with Tracy Green
“I am currently the Managing Director of an at scale, salaried provider of primary care services, supporting a population of 36,000 patients. The contract was removed from the previous provider. My organisation was asked to come in and provide turnaround support, support the staff, improve services and most importantly ensure patients were kept safe. They had an inadequate CQC assessment with numerous Section 31 notices with no evidence of improvement.
I have been contracting Tracy as a consultant for the past 14 months to provide expert primary care advice and support to me and my leadership team.
Initially, I asked Tracy to lead on the CQC Improvement Plan. This she did, working with the operational teams, and reporting into our Programme Office. After 8 months CQC came into our organisation and undertook a full CQC inspection and I am very pleased to say, we achieved Good across all 5 domains with no Section 31 notices. Tracy’s leadership & expertise was pivotal in us achieving this improvement. Her knowledge, experience and expertise of the health & social care regulatory framework is of a high standard. She is very committed to delivering high quality services. She has become a very valued member of our team.
Tracy acts and behaves with the utmost professionalism in all that she does. I would not have any hesitation in recommending her to you.”
Mandy Seymour, Livewell Southwest
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